If you are having hardware/software/account issues/requests,  you will need to create a help desk ticket for IT Department to start working on the issues.  Tickets are used to document and keep history of all issues to refer back on. 


To Create a help desk ticket: 



The email's Subject should be a short description of the work to be done. Never put a blank subject or use vague words like "need help", "error", etc. 

  • Poor Subject Line: Need Password Reset / Better Subject Line: Need Windows Password Reset (Account is locked out)
  • Poor Subject Line: New account / Better Subject Line: New Employee - [employee name] - [location]
  • Poor Subject Line: Termination / Better Subject Line: Termination of [employee name] - [last day]


The body of the email should be a more detailed description of the problem and, if applicable, instructions to duplicate the issue, exact error messages you are getting.  Please be as detailed as possible to help us be able to quickly research your issue and find a solution.  


If you submit a ticket via email, you will get a response back with the ticket number, and whenever the ticket gets updated, you will be notified by email. 


Important: You will also get an email if you are a new user that will allow you to automatically set up an account in the system.  Click on the link, and you will be able to set a password for the account.  Once you do this, you can log into the portal.