Outlook 2010/2013/2016 for Windows
- Click the Send/Receive Tab, click Send/Receive Groups, Select Download Address book.
- Uncheck the box next to Download changes since last Send/Receive. (Outlook 2010 only: In the Information to download section, select Full Details and in the Address Book section), choose \Global Address List, then select OK.
- The new version of the GAL will now be downloaded. A status window will open to indicate that the download is in progress and will close automatically when the download is complete. (This could take several minutes)