Outlook 2010/2013/2016 for Windows

  1. Click the Send/Receive Tab, click Send/Receive Groups, Select Download Address book.
  2. Uncheck the box next to Download changes since last Send/Receive. (Outlook 2010 only: In the Information to download section, select Full Details and in the Address Book section), choose \Global Address List, then select OK.
  3. The new version of the GAL will now be downloaded. A status window will open to indicate that the download is in progress and will close automatically when the download is complete. (This could take several minutes)