New Employee User Guide


Getting Help from the Helpdesk:

You will find this feature in your system tray icons – you may have to click on the “^” to see additional icons.  The life saver icon is what you will look for (we may change the icon later)

Click the life saver icon to expand options 

From there you will have option to open a helpdesk ticket as well as quick access to other websites used in our company. 


Help Desk Request Form will be used to fill out new help desk tickets.  As always please put in detail about the issues you are experiencing.  You can add images from a file, screen shot, etc.

Using this form will also give us more information about the computer you are sending it from, which saves us a lot of time. Once the Form is sent by you the ticket responses will be updated through an email conversation between you and the assigned technician.  You can also send an email to HelpDesk@versalift.com following these rules: Rules for creating email help desk tickets

 

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You have quick access to the Zone, Frequently Asked Questions in the help desk if you want to fix your own issue, KnowBe4 for your training and Office 365 to get access to your account, email and other applications available online.  The Scripts are items the helpdesk technicians might ask you to click on if we can’t get access to remote onto your computer.

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Open Versalift Zone: Link Redirect to our internal Zone.versalift.com site

Open Help Desk FAQ: Link Redirect to our Helpdesk written solutions on popular troubleshooting topics.

Open Knowbe4 Training: Link Redirect to your Knowbe4 portal in which training is required for all users. This user awareness training improves our security posture globally.

Open Office 365: Link Redirect to your O365 Office Portal. You can sign in with your company email account (Requires license) and review several online Web Applications available to you.


Helpful Scripts:
 
At times a helpdesk technician will ask for computer information if a ticket was submitted using other methods apart from using the Help Desk Request Form. Helpful Scripts will automatically run a specific script command that will display a black screen on your monitor display with information to give to your technician.
IP Address Information: Specific network address to your device
Release IP Address: Release the specific network address (Only initiate on IT request) Will remove network/Internet access
Renew IP Address: Renew’s the specific network address (Only initiate on IT request) Will re-establish network/Internet access
Task Manager: Detailed information on processing services and components usage on your computer.
Purge DNS Cache: Helps when DNS issues such as address to name translations are not working correctly. (Only initiate on IT request)
MSInfo: Detailed information on your computer’s hardware build


You can visit our Helpdesk quick Solutions by copying the following URL into your browser. https://versalift.freshdesk.com/support/solutions

The solutions provided are for known issues and remediations such as how to change your computer domain password, how to send Encrypted Emails and or specific ERP Epicor related questions. If you don’t find anything that helps your issue, please feel free to send IT helpdesk a request to have this new issue documented in our Solutions database.

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Accessing your Email Outlook client:

Web Outlook:

1. From any browser on your computer you can navigate to outlook.office.com 


2. Enter your company email address and login. (If you have not setup your MFA method you will get prompted to set that up now. Skip to Enabling/Updating your MFA For instructions)



Windows Client Outlook:

1. On the bottom left side of your desktop select the search function > type Outlook in the search field > select Outlook as the suggested application to open the application.

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2. Once the Outlook application is selected An Outlook login window will appear. If you don’t see your email auto populate under the Email Address field go ahead and type that now > Select Connect > Once your account gets added successfully make sure to uncheck the “Setup Outlook Mobile on my phone, too”.

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3. If you have not setup your MFA (Multi Factor Authentication) method yet, you will be prompted during your outlook setup. Please follow the instructions on your screen to setup your preferred method. Skip to “Enabling/Updating your MFA:” step 4 for MFA Installation Instructions

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4. Once You’ve completed your Outlook authentication you should be able to access your Outlook interface which will start loading and setting up for first time use.


 

5. Quick Reminder: You can as an alternative use any Office Licensed/Assigned application, such as Outlook, using your Office 365 web portal. Navigate from your preferred browser to https://www.office.com/ > sign in using your company Email/Password > Once logged in on the left pane you can view and select any application to work off on the web/Internet.


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Enabling/Updating your MFA:

Notes: If you are having issues after getting a new phone.

Transferring to a new phone usually transfers the accounts but breaks the authentication mechanism.  Go ahead and open your Microsoft Authenticator application on your new phone and remove your old Time account. You can do the removal by selecting your Time account > Select the gear at the top right corner > Select Remove Account. You can then Select the "+" icon on your Authenticator app to add a "Work or School Account" > Select Scan QR Code. On your computer open a browser and go to Office.com. You can then sign in using your email account and skip to step 4 on the following instructions.


  1. Sign into your Office work account ( https://mysignins.microsoft.com/security-info )
  1. Under Security info, you’ll notice already configured methods if prior setup was done. If you have already registered, you'll be prompted for two-factor verification. It is recommended that you use at least two forms of MFA methods to keep one as a backup in case you are having technical issues with the other. The order should be to use your Cellphone as a backup method and the Microsoft Authenticator App as primary for ease of use. To add a method select Add sign-in method > Select the method preferred > Follow the prompts to finish the setup completion. In a case where you change your phone number and or cellphone device these methods will break and prevent you from signing into your Office account. In this case you will want to Delete any non-functional MFA methods and follow the Add sign-in method instructions to update your personal MFA methods.

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  2. Primary recommended MFA method > Add Sign-In Method select Authenticator app from the list, and then select Add.
  3. If you don't already have the Microsoft Authenticator app Installed on your cellphone, on the Start by getting the app page, select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next. For more information about how to download and install the app, see Download and install the Microsoft Authenticator app.
    • If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method. (This will allow to add a cellphone number instead of setting up the Authenticator App option)

             Start by getting the app page
  4. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.

         Set up the authenticator app page
  5. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.

Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For information about how to add the code manually, see Manually add an account to the app.

  1. Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears.

         Scan the QR code using the Authenticator app
  2. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6.
  3. The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.

 

  1. Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.

         Test your account with the authenticator app
  1. Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

         Success notification, connecting the app and your account

 

 

 

 File Explorer:

You might start hearing about Shared drives, Files, Folders, Network location documents. Depending on your role you will need to know which specific shared drive location is where the documents you will be working on reside. You can access your computer and shared location files by opening your File Explorer. Search for “File Explorer” or look for the Manilla Folder Icon which is defaulted for the computers File Explorer.

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Once opening your File Explorer, you can navigate all local and shared directories by expanding the “This PC” option by selecting the arrow marker to the left of this option.

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You will now be able to see your local Desktop, Documents, Downloads folders as well as the company shared drives based on your regional location requirements.

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 Accessing your Knowbe4 Training:

All employees are required to take the Computer User Awareness Training quarterly courses. This helps on keeping everyone up to date on how to keep the company safe from any outside malware or Internal accidental cyber security threats. Please follow the steps below in guidance on how to login and complete this quarterly training. (If training is not completed by the due date, IT management will disable Email Account access to prevent unawareness of the new type of breaches to the company)

1. If you are a new user, you would have received a Knowbe4 email invitation. Your Knowbe4 training now uses Single Sign On by allowing you to authenticate using your Time O365 Account. It is recommended to use the Chrome browser for full video module compatibility. Copy the following URL into your chrome browser at any time to start accessing the service. https://training.knowbe4.com/ui/login


 

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2. Upon selecting Next you will be greeted with the SSO O365 Authentication Windows. Select your Account > Enter your Computer/O365 Password > Verify your Identity by selecting the form of authenticating MFA method.

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3. Once logged into the Knowbe4 training dashboard you will want to navigate to the Training tab on the top of the screen. Uncompleted training courses will have a Start course button instead of Review.

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External Services and department Admins to reach out:

Company Cellphones: Helpdesk@versalift.com

OneStream: OneStreamAdmin@versalift.com

Navan: HR (Your local HR department could help you answer any questions) 

VGPP: EricMcAfee@versalift.com

HubSpot: Helpdesk@versalift.com

Zoho Creator: ZohoCreator.Admins@versalift.com

RingCentral: Helpdesk@versalift.com 

Knowbe4: Helpdesk@versalift.com

VersaliftFit: MathewMarcussen@versalift.com