Moving forward, when needing OneStream Support, the support requests will be handled internally by IT. The process will be as follows:
- Anyone with a OneStream request should send an email to helpdesk@versalift.com and copy Evelyn Swisher, Gerd , and George Sarabia. That email should have the word “OneStream” in the Subject line.
- If the request comes from Europe, Gerd approves from that thread
- If the request comes from the US, Evelyn approves from that thread
- George assigns the ticket to the correct member of the IT team to work it.
If you click the link above, and let it open an Outlook session, it wil create a fomatted email you can then send:
