FAQ

Set up MFA
Enabling/Updating your MFA: Notes: If you are having issues after getting a new phone. Transferring to a new phone usually transfers the accounts but bre...
Mon, Jun 9, 2025 at 1:04 PM
Power BI Linking to Database
Power BI Linking to Database Click the New Source button then SQL Server Type in the Server name, Database name, then click OK Check the table y...
Fri, Mar 28, 2025 at 7:29 AM
Pair and charge Apple Pencil (USB-C)
Slide open the end of Apple Pencil and connect it to the USB-C charge cable that came with your iPad. Connect the other end of the USB-C charge cab...
Fri, Aug 22, 2025 at 8:30 AM
How to Export/Import Browser Bookmarks
Exporting Browser Bookmarks Step 1. On the browser of your choice, select the 3 dots in the top right corner. Then Navigate to Bookmarks and lists then Boo...
Tue, Jan 6, 2026 at 8:50 AM
New Consultant Account Creation Questionnaire to Send to IT
If you have hired a new consultant who will be needing any internal service account access, please copy the form below, paste it into the "Body" o...
Wed, Dec 3, 2025 at 1:44 PM
How to Recover a Window That Is Off-Screen in Windows 11
Applies To: Windows 11 (All editions) Audience: End Users, IT Support, Helpdesk Technicians Issue Type: Application window not visible / off-screen Issu...
Thu, Jan 15, 2026 at 11:19 AM
OneStream Support Request Process
Moving forward, when needing OneStream Support, the support requests will be handled internally by IT.  The process will be as follows:  Email OneStream...
Thu, Feb 5, 2026 at 8:13 AM
MFA Reset
When an employee changes their cellphone, a MFA reset will have to be completed. Employee will need to create a ticket to have their old MFA setup delet...
Tue, Feb 24, 2026 at 11:19 AM
Engineering NA Drive Mappings by Location
VE: Users Drive Mappings NA Wide Engineering Versalift East  J:        \\192.168.0.25\ProductionJobs L:        \\192.168.0.25\Versalifteast M:        \\1...
Wed, Mar 4, 2026 at 10:50 AM